The Orange View (on hiatus) Because Apple is great but it isn't perfect


Tim Cook on line three

Interesting report from Neil Hughes at Apple Insider about direct communications from Apple's new CEO, Tim Cook, to customers who emailed him. Steve Jobs liked to respond to the occasional customer email with terse one or two line replies. Cook's going for a more vocal approach, it seems:

In the most recent case, one AppleInsider reader sent an email to Cook complaining about the lost functionality in the move from MobileMe to iCloud and was shocked when he received a personal call from the company.

"Specifically, I bemoaned the loss of sync services (syncing application preferences, keychain, etc.) and the loss of iDisk," the reader said of his initial email to Cook . "I was pleasantly surprised to get a call from his office just now.

According to Cook's people, while there are no plans to add those particular services to iCloud at this time, "Apple is open to it if there's enough feedback on the subject."

-AppleInsider, September 12, 2011

P.S. Wouldn't get my hopes up too much about those discontinued features. The official response seems like standard PR speak for "No way, Jose."

Posted by Aaron Pressman

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