The Orange View (on hiatus) Because Apple is great but it isn't perfect

13Oct/11Off

Substantial disappointment with iPhone 4S in survey

As the debate over just how much the new iPhone 4S disappointed, some actual data points. Zach Epstein reports on a survey of 1,300 U.S. consumers by Retrevo. Of all consumers, 29%, or almost one-third, were disappointed with the 4S, a sizable block. Among people who already owned the iPhone 4, there was greater disappointment:

More interestingly, perhaps, 47% of current iPhone 4 owners said they were disappointed in Apple’s new iPhone 4S following its unveiling. 12% were hoping for a bigger display, 21% were sad the new iPhone didn’t feature a revamped design and 29% wanted 4G.

-Boy Genius Report, October 13, 2011

As noted the other day, the real test will be how sales fare over longer periods compared to expectations before the 4S was unveiled. The whole "first day record" is kind of meaningless when the prior phone was only sold on one U.S. carrier and the current model is on three. If you added first day sales of the iPhone 4 on AT&T and Verizon, I bet you'd be pretty close to 1 million units.

Posted by Aaron Pressman

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  1. Given that most people are on two year contracts, I don’t think this is too much of a big deal as there are an extremely small number of people who can change their phone every year – as it requires a reasonably large amount of disposable income.

    I’d expect the majority of people getting the 4S to be people coming off their contract with a 3GS. As such, going to the 4S is a good upgrade.

    The negative opinions of the 47% of people who currently have an iPhone 4 means very little if they are unable to upgrade. It’s the opinions of the people who can upgrade that matter.